FAQs Archive

Q: How do I earn Lucy Pet Rewards?

When you sign up as a new member, you will instantly earn 100 bonus points. Then you can earn additional points from a variety of ways: Daily log-in points to My Account on LucyPetProducts.com Writing a Product Review on LucyPetProducts.com Refer a Friend to Lucy Pet Rewards Like and Share Lucy Pet Facebook posts Follow Lucy Pet Products on Twitter RT Lucy Pet Products posts on Twitter Like Lucy Pet Products posts on Instagram Leave a comment on the Lucy Pet Products website blog Product purchases on Lucy Pet Products website " * See Terms and Conditions "

Q: How do I redeem Lucy Pet Rewards Points?

Once you earn enough Lucy Pet Rewards points, you can select a reward to redeem. Options include items from the Redemption Page, or designated products in the Rewards Claim Page (redemption page). During the checkout process, apply your Lucy Pet Rewards points and continue to check out. You may be required to pay for shipping costs, as applicable. Note: Points will not be earned for the portion of any transaction that was paid for using Lucy Pet Rewards points.

Q: What will I be able to get with Lucy Pet Rewards Points?

You can redeem your Lucy Pet Rewards points for items listed on our Rewards Redemption Page, or to purchase a free product in our online shop when you have enough points in your balance.

Q: Is your cat formula low ash?

A. The chicken meal we source for our cat food has a low ash specification. Low ash ingredient chicken meal costs more to procure, but we understand that this is important to pet parents for the health of some cats, in particular for senior cats. A variety of ingredients in a formula (other than chicken meal) contribute to total ash, and we take that into consideration when we formulated this diet to be within the specifications for our diets.

Q: Do your products contain any parabens, sulfates, phosphates?

No. Our Shampoos or Leave-In Conditioning Sprays DO NOT contain parabens, sulfates, phosphates or other harsh chemical ingredients.

Q: What makes these products special?

They’re Products with a Cause, made with natural ingredients. Each formula has a functional benefit to the coat & skin and smells really great. They come in beautifully packaged metal bottles that can be recycled. Our Leave-in Conditioning Sprays can be used in between baths to condition & freshen up your dog’s coat.

Q: What does ‘Products with a Cause’ mean?

We are committed to helping animals by donating to the Lucy Pet Foundation, whose mission is to reduce pet overpopulation and support other animal welfare causes.

Q: Does Lucy Pet Products perform any laboratory testing on animals?

No. Lucy Pet Products does not test any of its products on animals. We allow our own pets to use our products to use our products as we develop and perfect them.

Q: Do you have a skin sensitive formula?

The Big Apple formulas includes oatmeal which is skin soothing.

Q: Why Does the Blue Lightning formula contain Blue 1 and Red 33?

These colors help provide optical brightening and are commonly used in consumable human food products such as mouthwash, soft drinks, and candy. The colors are not a skin irritant and are skin safe.