FAQs Archive

Q: Is it normal for the shampoo to have thick clumps in it?

A: Yes, since our products contain natural ingredients, separation is normal. In particular, the natural coconut oil can separate, depending on the temperature of where the bottle was stored in your home. Simply shake the bottle to blend the shampoo, and use normally. This is perfectly normal.

Q: How do I to Transition my pet to Lucy Pet Formulas for Life ™

The key to switching foods is to do it gradually, so your pet’s digestive system can adapt to our formula and nutrients. Start by replacing 20-25% of the current food you are feeding with Lucy Pet Formulas for Life. Each day, gradually increase the amount of new food and decrease the amount of the former food until your pet is eating only the new diet. If your pet tends to have a sensitive stomach, allow up to 10-14 days to fully transition to Lucy Pet Formulas for Life™ In some instances, a pet can experience soft stools during the first week when you switch and transition to any new food. Lucy Pet Formulas for Life™ digest easily and most pets transition smoothly. However, if your pet’s stool becomes loose, it may be necessary to transition more gradually to the new diet. Be sure to temporarily eliminate any treats or wet food for the first few days, and follow feeding guidelines closely. Lucy Pet diets may require different feeding quantities than the food you were previously feeding. For your convenience, we have prepared a printable copy of these instructions. Click here to download a copy.

Q: How do I know what items can be purchased with Lucy Pet Rewards Points?

Visit our Rewards Claim Page (redemption page) to purchase a free product when you have enough points in your balance.

Q: Do my Lucy Pet Rewards Points expire?

Points and Rewards expire one year after they are earned, or if an account has been inactive for 12 months. Your account is deemed inactive if there have been no log-ins in a twelve-month period.

Q: Is there a maximum amount of points that can be redeemed in one order?

For security sake, the maximum amount of Lucy Pet Rewards points that can be redeemed in one transaction is 10,000 points

Q: I have questions about my Lucy Pet Rewards Account or the program.

You can write to us at Rewards@LucyPetProducts.com or call our Exclusive Rewards Member Toll Free Number at 1-844-439-2737

Q: How will I know if I’ve earned a reward?

Log into your Lucy Pet My Rewards account to view your points balance. Some points, such as referrals will not show up until the person accepts your referral.

Q: How do I join Lucy Pet Rewards?

Joining is easy! Sign up online for free at https://www.lucypetproducts.com/lucy-pet-rewards/

Q: Do I have to make a purchase to join or earn rewards?

No purchase is necessary to become a Lucy Pet Rewards member. An email address is required for a member to receive Lucy Pet Rewards communications and earn Rewards points. You must be 16 years or older to participate.